Personal Data Protection for ijuta Players

1. Scope and Application of This Policy

This Privacy Policy is issued by ijuta and applies to all individuals who use our platform, including those who visit the ijuta website, register an account, make deposits, withdraw funds, play slots or live casino games, and interact with any services offered under the ijuta brand.

This policy governs how ijuta handles your personal data in accordance with the international licensing standards we comply with. If you do not agree with any part of this policy, you are advised not to use ijuta's services.

2. Categories of Personal Data Collected

ijuta collects various categories of information depending on how you interact with our platform. Generally, the data collected includes:

• Identity Information: Full name, date of birth, MyKad number, nationality and identity verification documents submitted during the KYC (Know Your Customer) process.
• Contact Information: Email address, mobile phone number and, where required, mailing address.
• Financial Information: Details relating to the payment methods used — including Touch 'n Go eWallet, DuitNow, FPX and crypto wallets (USDT, BTC, ETH) — as well as deposit records and withdrawal records.
• Gaming Activity Data: Betting history, games played, session duration, wins and losses, and information related to your VIP programme.
• Technical Data: IP address, device type, web browser type, operating system and time logs.
• Communication Data: Records of interactions with our 24/7 customer support team via live chat or email.

3. Purpose of Using Personal Data

Data collected by ijuta is used exclusively for the following purposes:

• Creating and managing player accounts and verifying identity in accordance with international licensing requirements.
• Processing financial transactions including deposits, withdrawals and bonus payments.
• Administering the ijuta VIP programme, weekly cashback and welcome bonus.
• Providing responsive and effective customer support in Malay and English.
• Identifying and preventing fraud, money laundering and activities that violate the terms of use.
• Sending important service communications relating to your account, including security notifications.
• Ensuring compliance with legal obligations and applicable licensing regulations.
• Improving the overall user experience on the ijuta platform.

4. Sharing and Disclosure of Data to Third Parties

ijuta does not sell or transfer your personal data to third parties for marketing purposes without your explicit consent. However, in certain limited situations, ijuta may share information with:

• Payment Service Providers: Entities that process your financial transactions to ensure deposits and withdrawals are carried out smoothly and securely.
• Gaming Software Providers: Developers of gaming platforms authorised to operate on ijuta, to the extent necessary to run those games.
• Licensing Authorities: Regulatory bodies or licensing authorities that require certain information as part of our operational compliance requirements.
• Legal Authorities: Law enforcement agencies or courts when required by a valid court order or applicable regulations.

Every third party that receives personal data from ijuta players is required to comply with data security standards equivalent to this policy and to use that information only for the agreed purposes.

5. Information Security Measures

The security of your personal data is ijuta's top priority. We implement multiple layers of technical and organisational protection covering:

• End-to-end encryption using SSL/TLS protocols for all data transmissions between the platform and users.
• A two-factor authentication (2FA) system available for player accounts as an added layer of security.
• Data separation between production and testing environments to prevent accidental exposure.
• Continuous monitoring of suspicious activity with an automated alert system.
• Regular data security training for all ijuta staff who handle personal data.
• Periodic security audits to identify and address potential vulnerabilities.

While ijuta takes all reasonable measures, no digital system can be guaranteed 100% secure. You are responsible for keeping your account password confidential and not sharing it with anyone.

6. Use of Cookies and Tracking Technologies

The ijuta platform uses cookies and similar tracking technologies to improve user experience, ensure the website functions correctly and for internal analytics purposes.

The types of cookies used include session cookies required for login authentication, preference cookies that store your language and display settings, and analytics cookies that help us understand how players interact with our platform. These analytics cookies process data in aggregated form and do not identify individuals personally.

You can control or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some features on the ijuta platform.

7. Your Rights Regarding Personal Data

As a user of the ijuta platform, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Update or correct information that is inaccurate or incomplete.
• Right to Erasure: Request the deletion of your personal data, subject to legal obligations and licensing requirements that require us to retain certain records.
• Right to Restriction of Processing: Request that we limit the use of your data in certain circumstances.
• Right to Object: Object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: Receive your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the ijuta customer support team, which operates 24/7 via live chat on the website or by email at [email protected]. We will process your request within a reasonable timeframe.

8. Amendments to This Privacy Policy

ijuta reserves the right to review and amend this Privacy Policy from time to time in line with changes to business operations, international licensing requirements or developments in data protection practices.

Any material amendments will be communicated to registered players via email or notification within the ijuta platform. It is your responsibility to review this policy periodically. Continued use of the ijuta platform after any amendments are published is considered your acceptance of those changes.

The effective date of the latest version of this policy is as shown at the top of this page. A history of previous versions can be requested through our customer support.

9. How to Contact Us Regarding Privacy

If you have any questions, concerns or complaints about how ijuta handles your personal data, or if you wish to exercise any of the rights stated in this policy, please contact us through the following channels:

• Live Chat: Available directly on the ijuta website, 24 hours a day, 7 days a week, in Malay and English.
• Email: [email protected] — please state the subject "Privacy Enquiry" so our team can process it more efficiently.

The ijuta support team is committed to handling every privacy enquiry carefully and within a reasonable time. We value your trust and will always strive to provide clear and satisfactory responses.